Music Central Inc.

Customer Satisfaction Agreement

**Accessories:
General accessories may be returned within 15 days of purchase date for credit/exchange or refund.

**Print Music/Software:
Unopened software and undamaged sheet music may be returned within 15 days of purchase date for credit/exchange or refund.

**Harmonicas/Mouthpieces/Recorders/Reeds:
In accordance with state and federal health codes and manufacturers guidelines, these items are not eligible for credit, exchanges or refunds. Defective "mouth-blown" products must be sent directly back to the manufacturer by the customer.

**Defective Merchandise:
Merchandise said to have been shipped as defective by Music Central to our customers will be examined by Music Central management. Products deemed defective, at the sole discretion of Music Central, will be replaced by the exact same item. Music Central will pay shipping costs for qualified returns.

**Special Orders:
Special orders are not eligible for credits, exchanges or refunds. Defective items may be replaced within 30 days by the exact same item.

**Refunds/Credits/Exchanges:
Refund process will begin after eligible merchandise has been received in-store by Music Central.
Online credit card purchases processed through PayPal are subject to the terms and conditions of PayPal.
Music Central will notify PayPal within 7 business days of all eligible refunds.

**Online Credit Card Purchases are charged immediately through VeriSign and subject to the terms and conditions of VeriSign. Refunds/Credits which are eligible for credit/refund through VeriSign will be processed within 7 business days.

All eligible refunds will include total price paid for shipped merchandise, plus applicable sale tax (if any), minus shipping charges (if any) accrued by Music Central.
Shipping and Handling Fees are NOT Refundable.
Order by Fax eligible refunds will be credited back to purchaser's credit card through our merchant account within 15 business days.
Order by Check/Money Order eligible refunds will be paid by company check and processed by mail and post-marked to original shipping address within 15 business days.

Blow-Out Items:
Blow-out items are not eligible for credits/exchanges or refunds. Defective "Blow-out" items must be sent directly from the customer to the manufacturer. Product warranty, if any, is defined as that which is supplied by manufacturer. Music Central implies no warranty for blow-out items. Music Central checks all blow-out items to ensure proper working condition at time of shipping.

Pricing: 
Prices are subject to change without notice.
Due to the lag in search engine postings, Music Central Inc. takes no responsibility for delays caused by search engines and/or title tags that may be outdated. www.musiccentralwebsite.com  prices override all other internet postings.

** Merchandise deemed to have been damaged due to customer abuse, improper use and/or unauthorized tampering will not be eligible for credit/exchange or refund or defective merchandise policy. All merchandise returns must be accompanied by a valid Music Central receipt, returned in like-new condition and include all; warranty, original packaging, instructions, manuals and like items included at time of purchase.

Shipping costs for merchandise returns including; Credits, Exchanges and Refunds
are the sole responsibility of the Customer.

Fax Orders:
If you prefer to pay by fax, please choose the  ..."fax my order" button located at the bottom of the shopping cart page.
Print the shopping cart order form.
Fax orders must include:
Shopping cart order form with cardholder's full name, credit card billing address, shipping address (if different), credit card number and expiration date, signature.

Fax Orders to: (858) 578-7190
(Fax orders will be processed through Music Central's merchant account)

Return Merchandise Shipping Address:
(All Returned Merchandise Must Meet the Above Criteria)

Music Central Inc.
8139 Mira Mesa Blvd.
San Diego, CA 92126

We will gladly answer your questions regarding our policies.
Please visit our Contact page for mailing and e-mail addresses.